Post by ruhaimaromana22 on Nov 4, 2024 4:52:20 GMT -5
WhatsApp has over 2 billion active users (according to statista). Many companies use this channel to communicate with customers. Now it is not just a messenger for user communication, but a full-fledged business tool that helps increase sales.
Integrating the LiveTex platform with the social media marketing service WhatsApp channel allows you to quickly respond to users who contact the company's official account in the messenger. The message is displayed in the Operator Workplace (OWP) along with requests from other channels.
In this article, we will tell you how connecting WhatsApp to the LiveTex platform will help you sell successfully.
Create a business account and connect to LiveTex
To start working with the channel, you need to go through the WhatsApp Business API registration procedure. The Business API platform has quite complex technical requirements, so our managers are always in touch and ready to help with any question. You can read more about all the registration steps in our knowledge base .
Add a link to WhatsApp chat on your website
Place a noticeable link to the WhatsApp chat on your website and other pages with high traffic to get closer to your customers and offer to communicate where it is convenient for them.
If you have several channels on your website in addition to WhatsApp, such as chat and callback, then combine them in a stylish omni-button. The widget has a circular and standard vertical animation of opening and closing the list of icons, which attracts the user's attention. This is a free tool that will help the site visitor choose a convenient channel for communicating with an employee.
To help the client get an answer from the right specialist faster, set up a group of operators for this channel. For example, if users most often contact WhatsApp to find out the price, then add sales managers to this point of contact so that they can immediately answer the question. Please note that only one group of operators is available for this channel, but you can set up flexible routing using our bot.
When all operators are busy, customer requests from digital channels are queued. LiveTex settings help distribute the workload between employees and avoid downtime.
You can set up an even distribution of requests, then requests will be distributed taking into account the load on the operator. This algorithm is convenient for large contact centers, support services and sales departments.
Or you can use random distribution of requests if the load on operators is low. In this case, messages will be distributed among all available managers without taking into account the load.
Remind about yourself with outgoing mailings
Using outgoing messages, you can notify users who contacted you through a given point of contact created in LiveTex on behalf of an official group or account, be proactive and make additional sales using mailings. Please note that outgoing messages are paid for the WhatsApp channel. You can find out more about the rates from our managers in a convenient channel .
Use message templates
According to the conditions set by WhatsApp, the operator can respond for free within 24 hours after the client sends the last message. If you need to contact the client later than 24 hours, use message templates. With their help, you can remind them of an upcoming sale or a forgotten order. You can add an image, video, document or the necessary link in the form of a button to the message.
Also, using template messages, you can initiate mailings by phone number to current or potential customers, for example, notify customers about the status of an order or a solution to a problem, new promotions and discounts.
Integrating the LiveTex platform with the social media marketing service WhatsApp channel allows you to quickly respond to users who contact the company's official account in the messenger. The message is displayed in the Operator Workplace (OWP) along with requests from other channels.
In this article, we will tell you how connecting WhatsApp to the LiveTex platform will help you sell successfully.
Create a business account and connect to LiveTex
To start working with the channel, you need to go through the WhatsApp Business API registration procedure. The Business API platform has quite complex technical requirements, so our managers are always in touch and ready to help with any question. You can read more about all the registration steps in our knowledge base .
Add a link to WhatsApp chat on your website
Place a noticeable link to the WhatsApp chat on your website and other pages with high traffic to get closer to your customers and offer to communicate where it is convenient for them.
If you have several channels on your website in addition to WhatsApp, such as chat and callback, then combine them in a stylish omni-button. The widget has a circular and standard vertical animation of opening and closing the list of icons, which attracts the user's attention. This is a free tool that will help the site visitor choose a convenient channel for communicating with an employee.
To help the client get an answer from the right specialist faster, set up a group of operators for this channel. For example, if users most often contact WhatsApp to find out the price, then add sales managers to this point of contact so that they can immediately answer the question. Please note that only one group of operators is available for this channel, but you can set up flexible routing using our bot.
When all operators are busy, customer requests from digital channels are queued. LiveTex settings help distribute the workload between employees and avoid downtime.
You can set up an even distribution of requests, then requests will be distributed taking into account the load on the operator. This algorithm is convenient for large contact centers, support services and sales departments.
Or you can use random distribution of requests if the load on operators is low. In this case, messages will be distributed among all available managers without taking into account the load.
Remind about yourself with outgoing mailings
Using outgoing messages, you can notify users who contacted you through a given point of contact created in LiveTex on behalf of an official group or account, be proactive and make additional sales using mailings. Please note that outgoing messages are paid for the WhatsApp channel. You can find out more about the rates from our managers in a convenient channel .
Use message templates
According to the conditions set by WhatsApp, the operator can respond for free within 24 hours after the client sends the last message. If you need to contact the client later than 24 hours, use message templates. With their help, you can remind them of an upcoming sale or a forgotten order. You can add an image, video, document or the necessary link in the form of a button to the message.
Also, using template messages, you can initiate mailings by phone number to current or potential customers, for example, notify customers about the status of an order or a solution to a problem, new promotions and discounts.